ste_noni

I agree with a lot of what's been said already... while toddlers will do their toddler thing (which involves a certain amount of grabbing and not-yet-completely-gentle touching), that kind of aggressive behavior is NOT okay. I wouldn't worry about being firm about your expectations, no matter how recently Ellie enrolled. Talk to them about the problem, ask them how they plan to handle the discipline issue in the short-term (e.g., time out) and longer-term (e.g., have they spoken to the parents?). Keep checking in on it regularly to see how it's being handled... if they know they're going to have to answer to you, they'll probably be a lot more motivated to make this right.